Legal
Guest Booking, Cancellation & Refund Policy
How booking, cancellation and refunds work on REVIAQO Stays.
1. Booking sequence
Guests choose an available listing, dates and guest count, review property rules and all charges, and submit according to the property’s disclosed booking method. Request-to-book remains pending until approved; instant booking confirms only when supported eligibility and payment conditions are satisfied.
2. Total price transparency
The total price, including known mandatory lodging charges, is shown before payment, with itemized components when they are known. Government taxes and optional add-ons are disclosed before payment. A refundable security deposit, when one applies, is disclosed separately, including when it may be collected and how it is refunded. Mandatory charges are not labeled as optional. REVIAQO Stays guest platform fee is $0.
3. Owner-selected cancellation policy
Each listing shows one cancellation policy before you book: Flexible, Moderate or Strict (chosen by the host), Flexible: cancel at least 24 hours before check-in; Moderate: at least 5 days before check-in; Strict: at least 14 days before check-in, full refund (Flexible and Moderate) or 50% refund (Strict) when cancelled by the deadline, deadlines are measured in Eastern Time and a no-show is treated as a cancellation after the deadline. Owners/managers may choose only from approved policy templates.
4. Guest cancellation and refunds
Before a cancellation is confirmed, the applicable refund, nonrefundable fees, tax adjustments, and any separately disclosed deposit effects are shown. Refund timing depends on the payment processor and payment method.
5. Host cancellation, property unavailability and disputes
If an owner/manager cancels or cannot deliver a confirmed property, the rebooking, refund, and remedy process disclosed for that booking applies. REVIAQO may facilitate assistance.
6. Changes and occupancy
Date, guest-count or property changes require applicable availability and price recalculation, owner authorization where needed, and user acceptance of material revised terms. House rules and occupancy restrictions remain property-controlled.
7. Optional concierge services
Concierge bookings are independent optional transactions with relevant vendor service conditions. A cancellation or refund of a property reservation does not automatically determine the status of a separate vendor service; dependencies and terms for a separate vendor service are disclosed before purchase.
8. At checkout
Holds, cancellations and refunds follow the policy shown at checkout for your booking.