Legal

Privacy Policy

Last updated: November 2, 2026

REVIAQO LLC, doing business as REVIAQO Stays ("REVIAQO," "we," "us"), 5700 Lake Worth Rd, Suite 209-5, Greenacres, FL 33463, operates reviaqostays.com, a marketplace for vacation rentals and optional concierge services. Our first market is Florida, and the site is available to users across the United States. This policy explains what personal information we collect, how we use and share it, and the choices you have. Privacy contact: privacy@reviaqostays.com.

1. Who this covers

This policy covers guests, hosts (property owners and authorized managers), concierge vendors, and visitors to reviaqostays.com. Hosts and vendors are independent businesses. When they receive your information through a booking or service request, they use it under their own privacy practices.

2. Information we collect

You give us:

• Account information: name, email address, phone number, password (stored only as a hash), and the role you choose (guest, host, or vendor). Staff accounts also use a one-time-code app for sign-in.
• Booking information: listing, travel dates, number of guests, messages to hosts, special requests, and trip history.
• Host and vendor information: property details and photos, ownership or management authorization, tax-registration details (for example, a county tourist-tax or city resort-tax account), business information, service categories, and payout setup.
• Messages and support: messages sent through the site, contact-form submissions, and emails to us.
• Stays AI chat: what you type into the Stays AI assistant (see Section 5).

From payments: Stripe, Inc. processes all card payments and host payouts. We do not receive or store full card numbers. Stripe gives us limited details such as payment status, card brand, last four digits, and the amount. Hosts give their identity and bank details directly to Stripe to set up payouts. Stripe uses that information under its own privacy policy (stripe.com/privacy).

Collected automatically:

• Server and security logs: IP address, browser type, pages requested, timestamps, and sign-in and audit events.
• A daily visit counter and a live-visitor ping (see Section 6).
• Google Analytics data (see Section 6).

3. How we use information

We use it to:

• create and secure accounts;
• run search, listings, bookings, and concierge requests;
• process payments, refunds, host payouts, commissions, and vendor fees;
• calculate, collect, and remit the taxes we are responsible for, and give hosts the information they need for the taxes they are responsible for (for example, city resort taxes);
• send booking confirmations, receipts, and service emails;
• answer support requests;
• prevent fraud and abuse and keep the site secure;
• meet legal, tax, and accounting obligations;
• understand how the site is used so we can improve it.

We send marketing emails only where the law allows, and every marketing email includes an unsubscribe link (CAN-SPAM Act).

4. How we share information

We do not sell personal information. We share it only as follows:

• With hosts and vendors: your name, contact details, and booking or service details, as needed for your stay or service.
• With service providers that work for us:
  • Stripe, for payments and payouts;
  • Resend, for transactional email sent from support@reviaqostays.com;
  • Google Workspace, for our business email;
  • Render, for website hosting and data storage;
  • OpenAI, which processes Stays AI chat messages;
  • Google Analytics, for site analytics.
• With tax authorities: reports and returns required by law, for example to the Florida Department of Revenue and county tax collectors.
• For legal reasons and safety: to comply with law or legal process, to protect rights and safety, or to prevent fraud.
• In a business transfer, such as a merger or sale, subject to this policy.

5. Stays AI assistant

The Stays AI chat helps you search listings and answer questions about stays. Your chat messages, along with listing information related to them, are sent to OpenAI to generate replies. We send these requests with OpenAI's storage option turned off ("store: false"). OpenAI may still keep data for a limited time for abuse monitoring under its API policies. AI answers can be wrong, and they are not a confirmation of a booking, a price, or a policy. Do not enter card numbers, passwords, or sensitive personal information into the chat.

6. Cookies, local storage, and analytics

• Essential cookies:
  • Staff sign-in cookies (__Host-rq_staff and __Host-rq_staff_csrf). These are HttpOnly and Secure.
  • A site-access cookie, which lasts 24 hours and is used only on restricted pages.
• Browser storage: A small daily marker saved in your browser lets us count unique visits per day, and a random session number is used only for a live visitor count. Neither one contains your name or email.
• Google Analytics 4 (property G-G93Q1GJ2RR) uses cookies such as _ga to measure visits and page use. You can opt out with Google's browser add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser.
• We use Google Search Console to monitor how the site appears in Google search. It does not place cookies on your device.
• Do Not Track: we do not currently respond to browser Do Not Track signals.
• We do not currently use advertising pixels. If we add any, we will update this policy and the Cookie Notice first.

7. Retention

We keep information for as long as your account is active and as needed to provide our services. After that:

• Booking, payment, and tax records: kept for at least the period Florida tax law requires. Florida's general audit period is 3 years (s. 95.091 and s. 213.345, F.S.). We keep these records for 7 years.
• Security logs: 12 months.
• AI chat logs on our servers: 90 days.
• Other information: deleted or de-identified when no longer needed.

8. Security

We use measures that include:

• HTTPS encryption;
• hashed passwords;
• multi-factor sign-in for staff;
• role-based access checked on the server;
• CSRF protection;
• audit logging.

No system is perfectly secure. If a data breach involves your personal information, we will notify you as required by s. 501.171, Florida Statutes. That law requires notice no later than 30 days after we determine a breach occurred, and notice to the Florida Attorney General if 500 or more Floridians are affected. We will also follow the breach laws of other states that apply.

9. Your choices and rights

• Any user can ask us to access, correct, or delete their personal information, or to close their account. Send the request to privacy@reviaqostays.com.
  • We will verify your identity and respond within 45 days.
  • We may keep records the law requires, such as tax and payment records.
• Marketing emails: use the unsubscribe link at any time.
• State privacy laws: some states give their residents specific privacy rights, including Florida (Florida Digital Bill of Rights, ss. 501.701–501.722, F.S.), California (CCPA/CPRA), and others. Those laws apply to businesses that meet revenue or data-volume thresholds. If any of them applies to us, we will honor the rights it gives, including any right to appeal. We do not sell personal information or sensitive personal data. We do not use your data for targeted advertising by third parties on our site.

10. Children

REVIAQO Stays is for adults 18 and older. We do not knowingly collect personal information from children under 13 (COPPA). A booking adult may give limited details about minors traveling with them, such as guest counts.

11. Changes

If we make material changes to this policy, we will post the updated policy here with a new date. Where required, we will also notify you by email or on the site.

12. Contact

REVIAQO LLC dba REVIAQO Stays, 5700 Lake Worth Rd, Suite 209-5, Greenacres, FL 33463 · privacy@reviaqostays.com (general support: support@reviaqostays.com)

See also Cookie Notice & Privacy Choices · Contact Us.

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