Legal
Terms & Conditions
Effective: November 1, 2026 | Contracting entity: REVIAQO LLC
1. Agreement and eligibility
These Terms apply to REVIAQO Stays visitors and users. By registering or accessing covered services, a user agrees to these Terms and relevant role-specific agreements. Accounts are for adults at least 18. Material transaction terms must be shown before the user commits.
2. Platform role—not property management
REVIAQO Stays provides independent marketplace software, listing, booking and concierge coordination tools. It does not, merely by operating the platform, own or manage a user’s property, set property rates, make property-specific booking decisions or perform vendor services. Property owners and authorized managers retain operations and compliance responsibilities. Vendors independently deliver agreed services.
3. One account, authorized experiences
A single login can support Traveling, Hosting and Providing Services. Hosting requires verified owner or manager authority. Vendor functionality requires application, relevant eligibility checks and approval. The mode switch changes navigation only and never grants administrator or unapproved property/service permissions.
4. Guest responsibilities
Guests must supply accurate reservation details, follow disclosed occupancy and house rules, comply with law and respect property, neighbors and service providers. Guest conduct involving fraud, harassment, trespass, unlawful activity, damage or security bypass is prohibited.
5. Listing-owner and manager obligations
Listing partners must possess legal authority to offer each property, describe it accurately, maintain calendars and price transparency, manage guest access and safety, comply with associations/zoning/licensing/insurance/tax duties, and promptly honor confirmed contractual commitments. A manager must be authorized for each property and loses those privileges when authorization is revoked.
6. Reservations, property fees and taxes
Listings display nightly charges and all required property fees in the manner required by law, as well as relevant taxes, deposits and cancellation rules. A request is not automatically a confirmed booking. Confirmation follows the property’s disclosed booking configuration. REVIAQO Stays does not add its own guest platform booking fee. Separate optional vendor services, government taxes and disclosed property charges are not REVIAQO guest platform commissions.
7. Platform commissions
Property listing/signup is free. REVIAQO Stays charges an owner/manager-side 5% commission on qualifying completed property bookings. REVIAQO Stays charges a vendor-side 5% commission on qualifying completed concierge services booked through the marketplace. The exact commission base, payout mechanics, returns and adjustments are defined in the respective partner agreements and financial schedules.
8. Vendor services
Approved vendors—not REVIAQO Stays—perform offered services. Service requirements and any independent vendor charges must be disclosed before commitment. REVIAQO Stays controls its marketplace triage and dispatch. An owner/manager must approve property entry or house-rule-sensitive activities when required; routine concierge requests do not automatically become property-manager tasks.
9. Content and intellectual property
Users must have rights to submitted listing photos, descriptions and materials. They grant REVIAQO Stays a limited, nonexclusive license to store, format and display that content for legitimate marketplace functions. Platform code, trademarks and original materials remain protected. Users may not upload unlawful or infringing content.
10. Misuse, suspension and restrictions
No impersonation, fraudulent listings or payments, unauthorized scraping or access, malware, discrimination prohibited by law, unlawful services or misuse of messages. We may suspend or restrict accounts where permitted and necessary, while following applicable legal and contractual obligations.
11. Customer service, disputes and warranties
Users may report booking, service and account issues through support@reviaqostays.com. REVIAQO Stays may facilitate resolution but does not automatically guarantee an independent owner’s or vendor’s performance.
12. Changes, termination and contact
We may update the service and Terms subject to applicable law and required notice. Account closure does not remove outstanding legal or financial obligations. Contact REVIAQO LLC, support@reviaqostays.com.